Video Stuck in "Processing"

Video Stuck in "Processing"

If a video source shows "Processing" for more than 5 minutes, there are a few things to try.

Common Causes

• The video has no auto-generated captions and manual captions are not available.
• The video is very long (over 2 hours).
• A temporary issue with the transcript service.

Steps to Resolve

• Refresh the page. Sometimes the status update is delayed.
• Wait 5 more minutes and refresh again.
• Delete the source and re-import it.
• If the issue persists, email us at support@trystoke.io with the video URL.

Credits

If a video fails to process, credits for that import are not charged. If you were charged and the video failed, email us at support@trystoke.io and we'll refund the credits.