Privacy Policy

1. Introduction

Stoke ("we", "us", or "our") operates the content creation platform available at trystoke.io (the "Service"). This Privacy Policy explains how we collect, use, and share information about you when you use the Service.

By creating an account or using the Service, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect the following categories of information:

• Account information: Your name and email address, provided through our authentication provider when you sign up or log in.
• Content data: URLs you submit (video links, articles), transcripts extracted from those sources, article text, AI-generated drafts, and any custom instructions or notes you add.
• Billing information: Your subscription plan, credit balance, and payment tokens. Billing is handled by our payment processor. We never store raw card numbers or sensitive payment details.
• Usage data: Credit transaction history, AI Copilot conversation messages, and content generation logs.
• Technical data: IP address, browser type and version, and session cookies used to keep you signed in.
• Future capabilities: If document or file upload features are added to the Service, the content of those uploads will also be collected and processed as described in this policy.

3. How We Use Your Information

We use the information we collect to:

• Operate and deliver the Stoke Service, including processing your content submissions and returning AI-generated drafts.
• Manage your subscription, allocate credits, and process payments through our payment processor.
• Send transactional communications about your account, billing events, and material changes to the Service.
• Enforce our Terms of Service, investigate misuse, and prevent fraudulent activity.
• Improve the platform using aggregated, anonymized analytics that do not identify you personally.

4. How We Share Your Information

We share information only as necessary to operate the Service:

• Authentication provider: Manages your login sessions and identity verification.
• Payment processor: Handles billing, subscription management, and payment processing. We share only the information necessary for these purposes.
• AI processing services: Your content is transmitted to AI services in order to generate drafts. We do not permit these providers to use your content to train their models.
• Cloud database provider: Stores your account data, content, and usage records.
• Video and transcript processing services: Processes the URLs you submit to extract metadata and transcripts.
• Law enforcement or legal process: We may disclose information if required to do so by applicable law or a valid legal request.

We do not sell your personal information to third parties.

5. Cookies and Tracking

We use cookies and similar tracking technologies to keep you signed in, understand how the Service is used, and measure the effectiveness of our advertising. For full details, including how to control cookies and advertising pixels, please see our Cookie Policy.

6. Data Retention

We retain your information for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes. Billing and transaction records may be retained for up to 7 years in accordance with applicable accounting and tax requirements.

7. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, email us at support@trystoke.io. We will respond to your request within a reasonable time.

8. Children's Privacy

The Service is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user is under 18, we will take steps to delete their account and associated data.

9. International Data Transfers

Stoke is operated from Canada. However, some of our service providers are located in other countries. By using the Service, you acknowledge that your information may be processed in jurisdictions outside of Canada where data protection laws may differ from those in your home jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will provide notice by email or through a prominent notice within the Service at least 7 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

11. Contact

If you have any questions about this Privacy Policy, please contact us at support@trystoke.io.